PRIVACY POLICY

Personal Information We Collect
“Personal information” means any information that identifies you or can reasonably be linked to you. Depending on how you use the Services, we may collect:
1.Information you provide directly
Contact details: name, business name, email address, phone number, and any address you provide.
Business and project information: your website URL, industry, goals, brand materials, marketing history, and any data you share so we can deliver Services.
Account information (if applicable): login credentials, preferences, and settings.
Transaction and billing information: service purchases, invoice details, and payment confirmations. Payments are processed securely by third-party payment providers; we do not store full card details.
Communications: information you share when you email us, use a form, live chat, WhatsApp, or join calls.
2.Information we collect automatically
Device & technical data: IP address, browser type, operating system, device identifiers, and network information.
Usage data: pages visited, time on site, clicks, scrolls, referral channels, and interaction patterns.
Cookie data: where you consent to non-essential cookies (see Section 7). ico.org.uk+1
3.Information from third parties
If you connect third-party tools or accounts (e.g., Google Analytics, Meta Ads, Shopify, Stripe, CRM platforms), we may receive limited information required to deliver Services.

How We Collect Personal Information
We collect personal information from:
You directly when you submit forms, book calls, request Services, or contact us.
Automatically through the website using cookies, analytics tools, and server logs.
Service providers who help run our website or deliver Services (e.g., hosting, scheduling, CRM, email delivery, payment processing).
Third-party tools you authorise for service delivery.

How We Use Personal Information
We only process personal information where UK GDPR permits. The main purposes and lawful bases are:
To provide and manage Services
Purpose: to deliver consultations, strategies, optimisation work, proposals, onboarding, reporting, project delivery, and support.
Lawful basis:
Contract (to perform a contract with you or take steps before entering one), and/or
Legitimate interests (to operate and improve our business and Services).
To improve website performance and user experience
Purpose: to maintain the website, understand how visitors use it, and improve functionality and content.
Lawful basis:
Legitimate interests, and
Consent for non-essential cookies where required.
To communicate with you
Purpose: to respond to messages, send service information, confirmations, and updates relevant to your request or purchase.
Lawful basis:
Contract, or
Legitimate interests in providing effective client communication.
To send optional updates or insights
Purpose: to share newsletters, growth insights, or updates if you choose to receive them.
Lawful basis:
Consent (you can withdraw anytime).
To protect our Services
Purpose: to secure the website, prevent misuse, protect users, and detect suspicious activity.
Lawful basis:
Legitimate interests, and/or
Legal obligation where applicable.

How We Share Personal Information
We do not sell your personal information.
We may share personal information only when necessary to operate our Services, including with:
Service providers
Companies that provide website hosting, analytics, CRM systems, email tools, file storage, scheduling services, or payment processing. These providers process data only on our instructions and must protect it.
Third-party tools you connect
If you authorise integrations or grant access for us to deliver Services (for example, allowing us to review your analytics or platform data).
Authorities
Where disclosure is required by law or necessary to protect rights, safety, or prevent fraud.
Business transfers
If CreatizaBoost is involved in a merger, acquisition, reorganisation, or sale of assets, your information may be transferred as part of that transaction, subject to appropriate safeguards.

Cookies & Similar Technologies
We use cookies and similar technologies to:
enable core website functionality;
remember preferences;
analyse website traffic and usage (where enabled).
Non-essential cookies are used only with your consent, as required under PECR. You can manage cookies through our cookie banner and browser settings. Blocking cookies may affect some website functions.

Data Retention
We keep personal information only as long as necessary for the purposes in this Policy, including to:
provide Services
maintain business records
comply with legal obligations
resolve disputes; and enforce agreements.
After that, we delete or anonymise the information.

Your Rights
You have rights over your personal information, subject to legal limits. These include the right to:
Access your personal data;
Correct inaccurate or incomplete data;
Delete data in certain circumstances;
Restrict processing in certain circumstances;
Object to processing based on legitimate interests or direct marketing;
Data portability (where applicable);
Withdraw consent at any time if processing is based on consent.
To exercise your rights, contact: [infos@creatizaboost.com].
We may need to verify your identity before completing your request

Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

Children’s Privacy
Our Services are not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided personal data to us, contact us and we will delete it.

Third-Party Links
Our website may include links to third-party websites or services. We do not control and are not responsible for their privacy practices. Please review their privacy policies separately.

International Transfers
Your personal information may be transferred to, stored in, or processed in countries outside the one where you live. If we transfer data outside the United Kingdom or the European Economic Area, we will ensure appropriate safeguards are in place, such as Standard Contractual Clauses or other approved UK/EU transfer mechanisms, unless the destination country is officially recognised as providing an adequate level of data protection.

Changes to This Policy
We may update this Privacy Policy from time to time to reflect legal or operational changes. We will post the updated version on this page and revise the “Last updated” date. Continued use of the Services means you accept the updated Policy.

Contact Us
If you have questions or requests about privacy, contact:
CreatizaBoost
Email: [infos@creatizaboost.com]
Address: [your UK address]